Return Policy

Returns 
Return window: 30 days after purchase

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items: 
Gift cards 
Downloadable software products 
Any custom orders

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at abigail@besouthernly.com.

Sale items (if applicable) 
Items purchased on sale are final sale and are not eligible for return.

Exchanges (if applicable) 

In some cases exchanges are possible.
Please contact us about exchanges and we will be in contact with you on whether your item is eligible for exchange and next steps

Shipping 
To return your product, mail your product to: 
Southernly - Returns

PO Box 21332

Charleston, SC 29403

Return shipping is covered by customer, Southernly LLC does not cover return shipping charges.

Shipping charges are only refunded for items that arrived damaged or incorrect shipment